winidPrivacy Policy

This page describes what we collect when you use winid and how we keep that data protected. We at winid take your privacy seriously and operate under clear principles: we collect only the information necessary to provide our service, we encrypt sensitive data, and we do not sell your personal information to third parties. Our privacy practices comply with applicable data protection regulations across all regions where winid operates, including Jakarta, Surabaya, Bandung, Medan, and Semarang.

When you create a winid account, deposit funds, place bets on Liga 1 or Piala AFF matches, play live-dealer tables, or withdraw via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer, we collect certain data to process your requests, verify your identity, and prevent fraud. This policy explains what we collect, how we use it, who has access to it, and what rights you have over your information.

Our commitment is transparency: we do not hide data practices behind vague language, and we do not use your information for purposes beyond what is necessary to operate winid and comply with law.

What Data We Collect on winid

We collect data in several categories when you use winid. First, we collect account information: your name, email address, phone number, date of birth, and government ID number. This is required to create your account and verify your identity before you can withdraw funds.

Second, we collect address and financial information. We require proof of address (utility bill or bank statement) to complete identity verification. When you deposit or withdraw, we collect payment details—your bank account number, mobile wallet identifier, or card information—to process transactions. This data is encrypted and stored securely.

Third, we collect behavioral data. We track your account activity: which games you play, your bet history, your deposits and withdrawals, your tier status, and your promotion claims. This allows us to calculate your weekly cashback, track tier progression, and detect unusual account activity that might indicate fraud or unauthorized access.

Fourth, we collect technical data. Our servers log your IP address, device type, browser information, and access timestamps. This helps us maintain platform security, troubleshoot technical issues, and prevent abuse.

Data we collect on winid

Account information: name, email, phone, date of birth, government ID
Address and financial data: proof of address, bank account, payment method details
Behavioral data: game history, bet records, deposits, withdrawals, tier status
Technical data: IP address, device type, browser, access logs
Communication data: support tickets, email correspondence, feedback

How We Use Your Data

We use your data for specific, necessary purposes. First, we use it to operate winid: to process your bets, settle game outcomes, calculate payouts, and manage your account balance. Without this data, we cannot provide the service.

Second, we use it to verify your identity and prevent fraud. We compare your submitted ID against government records, check for duplicate accounts, and monitor for suspicious activity like rapid withdrawals or unusual betting patterns. This protects both you and our platform.

Third, we use it to calculate and credit your rewards. Your weekly cashback, tier progression, and promotion eligibility all depend on tracking your turnover and account history. We cannot award these benefits without collecting and analyzing this data.

Fourth, we use it to comply with law. Depending on your jurisdiction, we may be required to report certain transactions to financial authorities or provide account information to law enforcement if legally compelled. We undertake to disclose such requests only when legally required.

Fifth, we use it to improve winid. We analyze aggregate, anonymized data to understand which games are popular, which payment methods are most used, and where technical issues occur. This helps us improve the platform for all members.

Third-Party Processors & Data Sharing

We do not sell your personal data to marketing companies or data brokers. However, we do share your data with third parties who help us operate winid. These include:

Payment processors: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we share your transaction details with the payment provider to process the transfer. These companies are bound by confidentiality agreements.
Identity verification services: We use third-party services to verify your government ID and proof of address. These services receive only the information necessary to complete verification.
Hosting providers: Our servers may sit outside your jurisdiction (for example, in Singapore or other regional data centers). Your data is encrypted in transit and at rest.
Legal and compliance partners: If required by law, we may share account information with financial authorities, tax agencies, or law enforcement. We do this only when legally compelled and provide notice where permitted.

All third-party processors are contractually obligated to protect your data and use it only for the purposes we specify. We do not permit them to use your data for their own marketing or other purposes.

How Long We Keep Your Data

We retain your account data for as long as your winid account is active. If you close your account, we retain certain data (transaction history, identity verification records) for a minimum of five years to comply with financial regulations and prevent fraud. After that period, we delete or anonymize the data unless we are legally required to retain it longer.

Behavioral data (bet history, game logs) is retained for the duration of your account and for one year after closure, then deleted. Technical logs (IP addresses, access timestamps) are retained for 90 days, then deleted. Payment information is retained only as long as necessary to process transactions and resolve disputes, typically 30–90 days after a transaction completes.

Your Rights Over Your Data

We at winid recognize your rights over your personal information. You have the right to:

Access: Request a copy of all data we hold about you. We will provide this within 14 business days.
Correction: Request that we correct inaccurate data (for example, if your address is wrong in our system).
Deletion: Request that we delete your data, subject to legal retention requirements. We cannot delete data if we are legally required to retain it.
Portability: Request that we provide your data in a portable format so you can transfer it to another service.
Objection: Object to certain uses of your data, such as marketing communications (though we do not send unsolicited marketing on winid).

To exercise any of these rights, contact our support team with your request. We will respond within 14 business days. If you believe we have mishandled your data, you also have the right to lodge a complaint with your local data protection authority.

Note: Some data cannot be deleted if we are legally required to retain it for financial or anti-fraud purposes. We will explain any limitations when you submit a deletion request.

Cookies & Tracking

We use cookies on winid to maintain your login session, remember your preferences, and analyze how you use the platform. Cookies are small text files stored on your device. You can disable cookies in your browser settings, though this may affect your ability to use winid fully.

We use both session cookies (deleted when you close your browser) and persistent cookies (stored for longer periods). We do not use cookies to track you across other websites; our cookies are used only on winid.

We also use analytics tools to understand aggregate usage patterns. These tools may set cookies or use similar tracking technologies. The data collected is anonymized and used only to improve winid's performance and user experience.

How We Protect Your Data

We at winid use industry-standard security measures to protect your data. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). Sensitive data stored on our servers is encrypted at rest. Our servers are protected by firewalls, intrusion detection systems, and regular security audits.

We limit access to your data to winid employees and contractors who need it to perform their jobs. All staff sign confidentiality agreements. We conduct background checks on employees with access to sensitive data.

Despite these measures, no security system is perfect. If we discover a data breach, we will notify affected members and relevant authorities as required by law. We maintain cyber insurance to cover potential losses from security incidents.

Contact Us About Privacy

If you have questions about our privacy practices, want to exercise your rights, or believe we have mishandled your data, contact our support team. You can reach us via email through your winid account dashboard or through our support page. We will respond to privacy inquiries within 14 business days.

Our privacy policy may change over time as we improve winid or respond to legal changes. We will notify you of material changes by email or by posting a notice on the platform. Your continued use of winid after such changes constitutes your acceptance of the updated policy.

We at winid remain committed to protecting your privacy and operating transparently. Your trust is essential to us, and we take that responsibility seriously.